Return guide

If you are not satisfied with the product you receive, we support commodity return and exchange without reason within 30 business days. In addition, we usually process refunds within 1-2 business days, provided the following conditions:

Refrigerator Water Filters:

Eligibility: Refrigerator water filters can be returned within 30 days of purchase.

Conditions: Filters must be unused, undamaged, and in original packaging.

Water Filter Pitchers:

Eligibility: Water filter pitchers are eligible for return within 30 days of purchase.

Conditions: The pitcher and filter must be unused, in their original packaging, and without signs of wear or damage.

Water Filter Systems:

Eligibility: Water filter systems are eligible for return within 30 days of purchase.

Conditions: Systems must be in their original packaging and a like-new condition, free from damage or wear.

Note: Please get in touch with customer service in advance if you need to return or exchange. All returns without prior communication will not be processed.

Cancellation: Cancellations are supported within 30 minutes of placing an order. If you wish to cancel your order, please contact us immediately at helo@dutasticomp.com. Once an order has been processed, it cannot be canceled.

If you have a refund, please pay attention: After your refund application is approved, the payment amount will be returned to your payment account in the same way, but the shipping fee is not refundable. Due to different payment methods, the processing time of the refund to the report will also be different, generally between 1 to 2 working days. If it is overdue, please contact us via Email at helo@dutasticomp.com.

Return Instructions

Due to the unique nature of the goods on the website, please check whether they have quality problems and whether they meet your wishes after arrival.

If you received an item damaged or defective, we would happily replace or refund items at no cost if the return request is made up to 30 days from the delivery date.

If the product is damaged differently from the return request when the product is returned to the warehouse, we will reject your return request and return the product. But, again, the customer will be responsible for the shipping cost.

Return Request

Before returning a product, please contact us at helo@dutasticomp.com to confirm the return process. Suppose it is our reason, such as the function is damaged, etc.; when you contact us by Email, we may ask you to show the unpacking video, product details pictures, etc.; please keep it properly until the whole return and exchange process finish. We will ship the missing products to you within 1 to 2 working days after confirming the situation, and we will bear the cost of re-delivery.

Suppose you are dissatisfied with the item after receiving it. In that case, we accept return requests for the item in new and unused condition with original manufacturer packaging, in which the user will bear case postage. The site does not charge a relisting fee.

Return Address: Our return address is 6815 Euclid Ave, Cleveland, OH 44103. Please note that all products that need to be returned or exchanged must be communicated with our store in advance; otherwise, the return will not be processed.

We hope that you are satisfied with your purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at helo@dutasticomp.com.